Enhancing Operational Efficiency and Customer Satisfaction Through Innovative Support Solutions for a Biopharmaceutical company.

This case study highlights how our team helped a leading biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines in oncology, cardiovascular, immunology, and fibrosis. Their clinical research and medical departments play a crucial role in driving the success of their clinical trials, particularly in complex oncology studies. The need for reliable, efficient, and flexible support for ongoing trials and studies has always been critical for this company. Their research teams often require assistance with clinical queries, data management, and protocol adherence. Given the complexity of their global operations and the wide-ranging expertise required, finding a trusted partner to provide consistent support across multiple functions has been essential.

The Challenge.

The company faced several challenges in managing a large-scale oncology trial, including:

• Handling Large Volumes of Data: The oncology trial required extensive data cleaning and oversight to ensure the accuracy of the results.
• Study Site Support: With multiple sites worldwide, our team gave constant support to address medical queries and protocol deviations.
• Cross-Timezone Coordination: With teams in the USA, Australia, and Europe, it was essential to maintain continuity and ensure that support was available at all hours.
• Maintaining Service Level Agreements (SLAs): Ensuring that all medical reviews, data cleaning tasks, and study support were completed within tight timelines and agreed-upon SLAs was crucial.

The Solution.

My Medical Department, a trusted partner of the biopharmaceutical company, stepped in to provide a range of comprehensive services across various aspects of clinical trial management:

• Medical and Clinical Research Scientist Support: The team provided continuous medical support, particularly in managing study site medical queries and overseeing clinical research activities. This assistance was crucial to maintain the integrity of the study.
• Data Cleaning and Study Management: The team handled large volumes of data cleaning, ensuring all study data met the highest standards. They also supported safety database reviews, protocol deviation reviews, and medical writing for trial documentation.
• Global Availability Across Multiple Timezones: With a presence spanning the USA, Australia, and Europe, the team ensured seamless 24/7 support, effectively covering all time zones and guaranteeing constant availability for urgent queries or data reviews.
• Efficient Project Management: The team provided study project management and contributed to the medical reviews within the Medical, Legal, and Regulatory (MLR) team. Their project management expertise helped ensure the trials stayed on track and met deadlines.

Key Results.

 The collaboration between My Medical Department and the biopharmaceutical company resulted in numerous favourable outcomes:

• Timely and Accurate Data Management: Data cleaning tasks were efficiently completed within the agreed-upon SLAs, ensuring the accuracy and reliability of the trial data.
• Enhanced Study Site Support: The team’s prompt response to study site queries and protocol deviation reviews helped to keep the oncology trial on track without delays.
• Global Coverage and 24/7 Support: The ability to work across multiple time zones ensured that any challenges were addressed in real time, reducing delays and maintaining study momentum.
• Dependability and Trust: The biopharmaceutical company has consistently relied on My Medical Department for support, citing the team’s dependability and professionalism as key factors in their ongoing collaboration.

Testimonial.

 “My Medical Department has been a vital partner for our company, consistently providing ongoing flexible medical and clinical research scientist support. Over the years, they have provided crucial assistance for study site medical queries, overall study lead clinical research scientist support for a large ongoing oncology trial, and comprehensive data cleaning across multiple trials. They have adeptly managed large volumes of data cleaning, ad-hoc study site support, safety database reviews, protocol deviation reviews, study project management, medical reviews within an MLR team, and medical writing, consistently completing their reviews within our agreed-upon service level agreements. Their ability to work across multiple time zones, spanning the USA, Australia, and Europe, has proven uniquely helpful for around-the-clock support. Their highly skilled and experienced team consistently make themselves available when required, demonstrating their dependability as a trusted partner.”

Thank you for reviewing our case study on providing seamless global support for a leading biopharmaceutical company. If you are eager to discover how our innovative support solutions can transform your organisation’s operational efficiency and customer satisfaction, we urge you to contact us immediately.

Don’t miss the opportunity to leverage our expertise and drive unparalleled success in the biopharmaceutical industry. We look forward to collaborating and making a significant impact together. Act now to secure your competitive edge!