This Privacy Policy relates to Ludwig Medical Services Pty Ltd / Ludwig Medical Services Ltd. trading as My Medical Department. The company is registered in Australia (ABN: 22 607 178 316) and in the UK (Companies House Registration Number: 08969751).

This following document sets forth the Privacy Policy for the My Medical Department (website: This Privacy Policy (together with our terms of use) explains how My Medical Department collects, uses, shares and processes any personal data we collect from you, or that you provide to us and how we manage your personal data. 

Please review the policy and if you have any questions, contact us.

My Medical Department is bound by the Privacy Act 1988 (Cth) and General Data Protection Regulation (GDPR), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, the Contact Us part of the website requires you to submit personally identifiable information. This includes your First and Last names, Company name, e-mail address and Phone number.

Sharing of your personal information
We may occasionally hire other companies / individuals to provide services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. My Medical Department takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times, country of IP origin  and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy
My Medical Department reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. My Medical Department reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us
My Medical Department welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: Aus: 1800 950 664
NZ: 0800 359 811
USA: 1800 7064 663

Post: Attn: Privacy Policy,
My Medical Department
83-85 Strawberry Road
Mudgeeraba, QLD, 4213